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TERMS AND
CONDITIONS OF LETTING Thank
you for choosing to book your accommodation with boutique
villas and apartments.com We ask that you carefully read the following terms
and conditions for your
letting. Your acceptance of these terms and conditions is confirmed with your completion and return of your booking form which will be emailed to you, if you proceed with a booking request.
Your Rental will Include:-
Fully furnished villa / cottage or apt as per your
selected property. Facilities and inclusions for each property are
listed on the web site. The property will be set up for your arrival with
bedding and towels and basic cleaning
products. To make for a happy and peaceful stay we have put
together the follow letting
conditions. Most importantly, please consider and remember
'neighbours'... they leave here 365 days a year. Thank you
:-) In General:-
* If there is a serious breach of these conditions
you will be asked to leave the property immediately and you will
forfeit your deposit and rentals
paid. * The property is let for holiday or corporate
letting purposes only, for the period stated on your booking
confirmation only. * The property in general is available from 2pm on
the day of arrival and are to be vacated by 10am on the day of
departure. * Please follow the check out procedures and leave
all keys, parking devices or remotes or passes as
instructed. * Any lost keys, devices/fobs, remotes etc are at a
charge of $150 each, Parking passes (Rocks Properties) will be at a
charge of $300. * No smoking at any property at
all. * Do not move furniture at the property under any
circumstances. If cleaners are required to move furniture back to
original position this will be charged at :
$150. * No use of candles under any circumstances or other
heating devices other than those
provided. * No guest under the age of 18 will be permitted to
occupy the property unless accompanied by an
adult. * Pets are not permitted at the property unless
specifically approved in your booking
confirmation. * No temporary sleeping arrangements are allowed, or
adding mattresses etc. Your booking confirmation will have your
limit of guests. No visitors or additional guests are
allowed. * NO PARTY POLICY. whilst staying at the property
there are not to be any parties of any type to take place- if there
is - there will be an automatic $800 penalty charged to your credit
card and you will be evicted from the property with no refund of
rental. * No guest at the property shall be guilty of conduct
that is a nuisance to adjoining or neighbouring occupiers/
neighbours etc. Our policy is no loud music or noise of any kind
that may of disturbance after 10pm. This is in keeping with local by
- laws that must be strictly adhered to. This includes balconies,
courtyards, pool etc. * With regards to balconies and courtyards - please
also note : do not hang washing or cloths / towels etc over
balconies or adjoining fences etc. Do not move furniture outside to
courtyards or balconies. * The Property Managers/ letting agents, have the
right to inspect the property during the booking period, with prior
notice, or if they have reasonable grounds to believe that the
property is being damaged or at risk or if the guests are in breach
of any terms of this agreement, at anytime without
notice. * We ask that you show consideration and place
garbage and recycling in the correct bins etc. note - recycling must
not be in plastic bags. Follow instructions at the property - if in
doubt email/or text and we will
assist. * If there is a nominated garbage night for
residential properties, you will be advised of same in your booking
confirmation/arrival email or same will be available at your
property in your welcome book or signage . Please follow these
instructions so that garbage is correctly
controlled. * There is an excessive garbage fee of $50 that can
be charged for excessive garbage to be
removed. Security:- * It is the guest's responsibility to make sure they
lock windows and doors and to adequately secure the property at all
times as all items lost or missing on departure will be the guest's
responsibility. No responsibility is taken by the owner or letting
company for the guest's personal property, including vehicles, or in
the case of an accident at the property. If you require it, you will
be expected to take out your own personal or travel insurance to
cover your stay. * Photo ID, of the person making the booking, in the
form of a current drivers license for australian residents, or
passport for international visitors, is required prior to check in
date. If you do not wish to attend our office prior to check in date
to do so in person. Please make sure same is either faxed or send
via email / pdf to our office at least 7 days prior to arrival date.
If you can also advise of an ETA via email 7 days prior to arrival
that will be most helpful. Upon receipt of your ID and your payment
of balance , we will email out your arrival details around 7 days
prior to arrival date. Check out :- * Check out is strictly 10am for every property. This
is as cleaning contractors have a standard start time of 10am on a
strict schedule. Your understanding is
appreciated. * There is a late check out fee that can be charged
to your bond for late check out - this is half a day
rental. * Please note that it is the guest's responsibility
to ensure that the property is left in a tidy and clean condition,
as it was found. With rubbish and recycling disposed of correctly.
Dishes etc all washed up and/or dishwasher stacked and turned on
correctly for a wash. All glasses, dishes, plates, pots and pans etc
returned to their original place. Air conditioners, irons, tvs,
dryers, heaters, fans, etc turned off. Property secured and locked
up correctly. Keys or controllers returned to the correct place/
person. * There is an additional clean fee that can be
charged to your bond for an excess clean - $80. Spot carpet clean
will be between : $80 and $160 depending on the damaged area. For
BBQ's there can be a $50 clean fee charged to your bond if BBQ is
not cleaned after use
properly. Right
of Refusal and Application of other Special
Conditions. * We may refuse at our discretion to accept any
guests, furthermore, our property manager/letting agent may require
that other special conditions are met or agreed to prior to
arrival. Bookings:-
* Bookings are made in good faith but may be subject to any change
as may be notified by the owner prior to the commencement of
the occupancy. (please note: in the unlikely event that this
happens: that every effort will be made to offer alternative
accommodation should this occur and/ or your deposit
returned.). Cancellations:- * In
the event of a cancellation by the guest - the guest's total
rental monies are not refundable , except for the clean and linen
fee. We will try to rebook the property; more notice the
better; for the entire period at the same rate if we can. A cancellation
fee of 15% of the total booking amount will be charged (min fee
$100) and the balance refunded to your nominated
account.
Deposits
for Bookings:- * Deposits are 50% of the total rental charges
and
are payable at the time of booking. You will be emailed a quote
with a booking form attached. Bookings are not confirmed until the deposit is
received and we have sent you a final confirmation e-mail.
Bookings cannot be held without a deposit being received and
confirmed. *
Balance of payment . the remaining 50% of the total rental charges
are payable 7 days prior to the guest's arrival date. Once again
details for this will be in your booking form. Please be aware
it is the guest's responsibility to email us with confirmation of
payment details prior to 7 days of arrival date. Non payment
of balance of payment will be taken as a cancellation on the guest's
part and the 50% deposit will be forfeited by the
guest. Security Bonds:- * A security deposit bond of $300 will be charged
against your nominated credit card prior to or on your arrival date.
This will be credited back on your departure date or at least by 7
days after. Any additional cleaning or other charges mentioned in
these conditions may be deducted from this
bond. * A security bond of $1000 will be kept for
additional charges if incurred during your stay. Your nominated card
details will be kept as a form of security for this bond during your
stay. * As per your booking form, please advise of your
nominated credit card for these purposes, at least 7 days prior to
arrival date. if
you require further information on the above, prior to booking,
please email to: sam@boutiquevillasandapartments.com
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